Please read these terms and conditions carefully. These Terms and Conditions form the basis of the agreement between Marion Burnham (trading as "Ty Capel" & “Paws @ Ty Capel”, hereafter referred to as “the Studio", "the cottage”, “we”, or “us”) and the person booking (“you”) any stay at Ty Capel Studio (the cottage). Please contact us if you have any questions.
Weekly bookings run from Friday to Friday. Short break stays generally run from Friday to Monday or Monday to Friday in low season, but may also be available in high season on a last minute basis.
On the day of your arrival, your cottage will be available from 4.00 pm. On the day of departure, you must vacate before 11:00 am.
A 25% deposit is payable at the time of booking, and once the deposit has been paid and the booking has been confirmed by us in writing, a binding contract will exist between us. Your deposit is non-refundable unless we are unable to accept your booking.
The full balance is due six weeks before your arrival day. We reserve the right to cancel bookings if the full payment is not received six weeks before arrival, and the deposit will be lost. We are not obliged to send reminders. For bookings made within six weeks of the arrival day, the full fee must be paid immediately.
Our prices are in Pounds GB. As a small business we are not required to charge VAT (sales tax). Payments by card should be placed via our website, offline payments may be made by cheque (made payable to "Marion Burnham") or bank transfer.
All bookings are subject to written confirmation. The written confirmation will depend on the booking channel used, but will generally be by email. If you do not receive a confirmation within one week of your booking please contact us.
Only the persons listed in the booking request, or notified to us and accepted by us, may stay in the cottage. The maximum occupancy of the property is two, and this must not be exceeded. Bookings will not be accepted from groups of single persons under the age of 25 years without our prior agreement.
We offer holidays for dogs, but not in Ty Capel Studio. We do not allow pets, other than registered assistance dogs*, to stay in the Studio. We are licensed to accommodate up to three dogs from the same household within our own home, adjacent to the holiday Studio. Bookings for dog stays can be processed at the same time, please contact us to discuss your requirements. If you and your dog stay with us, you are free to take them out as you wish, or leave them with us while you have a meal, or visit one of the many tourist attractions. We also take bookings for dogs without the owners staying in the Studio, so there may not always be availability for dog boarding. It is important that you discuss the arrangement with us in advance.
*Evidence of registration must be provided on request.
Please be aware that Ty Capel is surrounded by farmland, and livestock come up to the fence. Any dogs on the property must not be allowed to roam unsupervised and must be kept under close control at all times.
For the comfort of all of our guests, we do not permit smoking or vaping anywhere on our property. This equally applies to our friends and family when they visit.
Failure to comply with this requirement will allow us the prerogative of a minimum £50.00 supplement charge to clean the Studio. In case of this event and if the Studio will have to be left out of service, we reserve the right to charge the equivalent of our daily rate for each day.
Once you have booked your stay with us and we have accepted your booking, our agreement is a legal contract and any deposit you may have paid is non-refundable. If you need to cancel, please contact us immediately and confirm it in writing.
For holidays cancelled by you, you will remain liable to us for payment of the total cost of the holiday. However, if we are able to re-let the accommodation, all monies paid in excess of the deposit will be refunded, less a £50.00 administration fee plus any shortfall in the rent achieved, taking into account that we may have to discount the rent to secure a booking quickly at short notice.
We strongly recommend that you obtain suitable holiday insurance to avoid any loss owing to cancellation.
We will only cancel your booking if the cottage becomes unavailable for reasons beyond our control. In this unlikely event, we will refund all monies paid by you. As this is our only property we would not be able to offer any alternative accommodation, though we may assist with a search for similar local accommodation, if you wish and we are able. Whatever the circumstances, our liability to you will not extend beyond a full refund. We shall not be responsible for any consequential loss.
The accommodation must not be sub-let and the number of persons using the accommodation must not exceed two. The persons using the accommodation must be those declared in the booking form.
We, or our representatives, shall be allowed access to the accommodation at any reasonable time for inspection or maintenance. The Studio forms part of our home, and occasionally it might be necessary for us to access the Studio for these purposes.
Please take good care of our accommodation. We expect our guests to leave the cottage in a neat and tidy fashion, with any waste deposited in appropriate bins and all dishes washed and put away. You are responsible and liable for any breakages which you cause to the accommodation or its contents. Please report breakages as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of £50 if you did not report this.
You will report without delay any defects in the property or any breakdown of equipment or appliances. Arrangements for repair or replacement will be made as soon as possible.
You agree not to act in any way which might cause disturbance to any neighbouring properties. If we consider that you have behaved anti-socially, irresponsibly, or have caused significant damage to the property or the property of others, we are entitled to terminate your let immediately without a refund.
We do not accept any liability for any damage, loss, injury, sickness or inconvenience to any member of your party, or any vehicles or possessions belonging to any of them, howsoever caused, nor shall we be liable for any additional expenses incurred by you whether directly or indirectly caused by or arising from any aspect of your booking with is. Under no circumstances shall our liability to you exceed the amount paid by you to us.
You accept that data gathered during the course of this booking may be held on computer. You also accept the terms of our Privacy Statement as stated on our website.
When making a booking with us, you agree to comply with the above terms and conditions. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Terms and Conditions last updated: 17 May 2018